The Guest Relations Manager is responsible for dealing with customer queries and complaints in an efficient and professional manner, ensuring impressive customer service is delivered at all times. The Guest Relations Manager (GRM) needs to have a harmonious relationship with all the departments in the hotel/restaurant/resort in order to resolve guests ’ queries promptly and gratifyingly.

This position requires prompt action, managerial tact and diplomacy and the GRM is thus expected to carry out Duty Manager shifts, reception duties, including checking in and out of guests etc whenever needed. In exchange for his / her commitment and skills, the GRM gets the opportunity to work in a great hotel/ restaurant/resort/service apartment, etc. and develop glamorous and lucrative career within a large organization.